We’re looking for a hands-on and inspiring Customer Success Team Manager to lead and develop a team of six Affiliate Managers. Your mission is to guide your team toward strong, sustainable commercial results while nurturing long-term partnerships and ensuring a smooth, value-driven experience for our affiliates.
This role blends strategic thinking with day-to-day team leadership. You’ll work closely with senior stakeholders to support our growth in the casual dating vertical, while keeping your main focus on coaching your team, elevating client relationships, and ensuring operational excellence.
Responsibilities:
Team Leadership & Development
Lead, coach, and grow a team of six Affiliate Managers through structured guidance, goal-setting, and ongoing feedback.
Build a culture of accountability, learning, and continuous improvement.
Ensure strong collaboration between Customer Success / Affiliate Management and key partners: Commercial Control, Pricing, Strategic Partnerships, Tech, Data, and Marketing.
Support team performance through clear targets and structured follow-ups.
Customer Success & Partnerships
Strengthen long-term partnerships with key affiliates and ensure they receive consistent value, support, and commercial guidance.
Oversee partner segmentation and help the team focus on acquisition, retention, and share-of-wallet growth.
Represent Advidi externally when relevant (conferences, partner meetings), showcasing our collaborative approach and market presence.
Foster win-win cooperation that encourages mutual growth and innovation.
Strategic & Commercial Contribution
Contribute to the broader growth strategy for the casual dating vertical by sharing insights from the field.
Translate market trends and performance data into opportunities your team can act on.
Work closely with the CEO and leadership team to align operational execution with commercial plans.
Data & Performance Management
Own key performance indicators for your team, including revenue growth, retention, and profitability across accounts.
Use data insights to guide decision-making, optimise team focus, and drive stronger outcomes.
Collaborate with Tech and Reporting teams to ensure tools, dashboards, and workflows support efficient scaling.
Required skills:
5+ years of experience managing commercial client portfolios in a fast-paced, data-driven industry (affiliate, media, SaaS, or e-commerce preferred)
3+ years in team leadership or customer success management (leading people directly)
Proven experience growing affiliate programs or managing commercial customer portfolios
Strong mix of strategic thinking and hands-on leadership
Excellent communication and relationship-building skills
Solid understanding of commercial planning, pricing, and partnership dynamics
Fluent in English (other languages are a plus)
Core Competencies
Strategic Insight – Understands the bigger picture and anticipates needs Leadership – Guides teams with clarity, stability, and motivation Commercial Acumen – Sees how performance ties to profitability Collaboration – Connects cross-functional teams to move in one direction Representation – Acts as an ambassador of Advidi’s values and approach
What we offer?
Competitive salary + performance-based bonus
€30 monthly benefit budget via the Your Campus App
25 holiday days + your birthday off
Option to purchase up to 10 extra days off
Hybrid work setup with flexibility
Regular social events and company gatherings
Daily lunches and snacks prepared by our in-house chef
Gym membership discounts
Dutch language courses
Opportunities for personal and professional growth within a scaling organisation
Founded in 2013, our successful Amsterdam-based affiliate network has grown at lightning speed year after year.
We attribute most of this success to our motto: People first, then profits. We treat our partners and colleagues with respect - always looking at long-term benefits over short-term profits. We put a lot of emphasis on making new colleagues feel welcome and part of a family. It’s a great environment to be in!
Thank you for your interest in Demo Daten GmbH. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to demodaten@demo.de.
